Privacy Policy

1) Controller & contact

Controller: RigaReels SIA (SIA), Skanstes iela 50, Riga, LV-1013, Latvia. Email: contact@laimora.com, Phone: +371 26748319.

2) Data we collect

• Age-gate/eligibility affirmations (e.g., confirmation you meet minimum age).
• Account/profile data (if you create an account): name/username, email, login credentials (stored as hashes), preferences.
• Communications: messages you send to us and support history.
• Payment/transaction metadata (if purchases are available): order ID, status, timestamps; card details are handled by the payment provider.
• Device and log data: IP address, timestamps, pages viewed, referrer, browser/device identifiers, and error logs.
• Analytics/cookies data (if enabled): usage statistics and limited identifiers; you can manage cookies via your browser settings and any on-site cookie controls we provide.

3) Purposes & legal bases (GDPR)

• Provide the website and requested services (contract; Art. 6(1)(b)).
• Security, fraud prevention, and service reliability (legitimate interests; Art. 6(1)(f)).
• Customer support and communications (contract and/or legitimate interests; Art. 6(1)(b),(f)).
• Compliance with legal obligations (Art. 6(1)(c)).
• Marketing emails (only where required: consent; Art. 6(1)(a); you can opt out anytime).
• Non-essential analytics/cookies (where required: consent; Art. 6(1)(a)).

4) Sharing & processors

We may share data with vetted service providers acting as processors (e.g., hosting, email, analytics, customer support, payment processing). They may process data only under our instructions and with appropriate safeguards. A current list can be requested at the contact above.

5) International transfers

If data is processed outside the EEA, we use lawful transfer mechanisms such as an EU adequacy decision or Standard Contractual Clauses, plus supplementary measures where needed.

6) Retention

We keep personal data only as long as necessary for the purposes above: logs typically for a limited period for security and troubleshooting; account data while your account is active; and longer where required by law (e.g., accounting/transaction records). We delete or anonymize data when no longer needed.

7) Security

We use reasonable technical and organizational measures (access controls, encryption in transit where available, least-privilege practices, monitoring) to protect data. No method is 100% secure.

8) Your rights (EEA)

Subject to conditions and exceptions, you may request: access, rectification, erasure, restriction, objection (including to direct marketing), and data portability. Where processing is based on consent, you can withdraw it at any time without affecting prior processing.

9) Complaints

You can complain to your supervisory authority. In Latvia: Datu valsts inspekcija (DVI).

10) Contact for privacy requests

Email us at contact@laimora.com. Please include enough information to verify your request.